Frequently Asked Questions
Do you deliver across the UK?
Yes. We offer delivery across the UK. Delivery availability and costs may vary depending on your location and the product ordered.
Do you deliver to Europe?
Yes. Selected products can be delivered to European destinations. Please contact us if you would like to confirm delivery to your location.
Does the sauna include a heater?
Our saunas can be configured with your preferred heating option. Where available, you can choose from selected electric or wood-burning sauna heaters when configuring your sauna.
Which heater should I choose?
The right heater depends on how you plan to use your sauna and whether you prefer the convenience of electric heating or the traditional experience of a wood-burning stove. If you're unsure, contact us and we'll help you choose.
Can I customise my sauna?
Selected models offer different heating options and optional upgrades. Available configurations are shown on the individual product page.
Do you offer installation?
Installation availability depends on the product and delivery location. Please contact us before ordering if you require installation and we'll confirm the available options.
How long does delivery take?
Delivery times vary depending on the product, availability and destination. We will provide further delivery information as part of the order process.
What happens after I place my order?
Once your order has been received, we'll review the details and keep you informed about the next steps and delivery of your sauna or cold plunge.
Can I contact you before ordering?
Absolutely. We understand that purchasing a sauna is a significant investment. If you have any questions about a product, heating options or delivery, please contact us at nordicheaven.uk@gmail.com.
Still have a question?
We're happy to help. Visit our Contact page and send us a message.