Frequently Asked Questions
Do you deliver across the UK?
Yes. We deliver our saunas across the UK. Estimated delivery time is approximately 10–15 business days. Free delivery is included for sauna orders to most mainland UK addresses. Additional charges may apply to remote areas and islands.
Do you deliver to Europe?
Yes. We deliver our saunas to selected European destinations. Estimated delivery time is approximately 10 business days. Delivery costs vary depending on the destination and will be confirmed as part of the ordering process.
Does the sauna include a heater?
Our saunas can be configured with your preferred heating option. Where available, you can choose from selected electric or wood-burning sauna heaters when configuring your sauna.
Which heater should I choose?
The right heater depends on how you plan to use your sauna and whether you prefer the convenience of electric heating or the traditional experience of a wood-burning stove. If you're unsure, contact us and we'll help you choose.
Can I customise my sauna?
Selected models offer different heating options and optional upgrades. Available configurations are shown on the individual product page.
Do you offer installation?
Installation availability depends on the product and delivery location. Please contact us before ordering if you require installation and we'll confirm the available options.
How long does delivery take?
Estimated delivery times are approximately 10–15 business days for the United Kingdom and 10 business days for selected European destinations. Delivery times may vary depending on product availability, configuration and destination. We’ll keep you updated throughout the delivery process.
What happens after I place my order?
Once your order has been received, we'll review the details and keep you informed about the next steps and delivery of your sauna or cold plunge.
Can I contact you before ordering?
Absolutely. We understand that purchasing a sauna is a significant investment. If you have any questions about a product, heating options or delivery, please contact us at contact@nordicheaven.co.uk
Still have a question?
We're happy to help. Visit our Contact page and send us a message.