Shipping policy
Shipping Policy
UK & European Delivery
Nordic Heaven offers delivery of outdoor saunas and cold plunges across the United Kingdom and selected European destinations.
Due to the size and specialist nature of our products, most orders require specialist freight delivery rather than standard parcel delivery.
Delivery Costs
Delivery costs depend on the product ordered, delivery location and any specific access or unloading requirements.
Any applicable delivery charges will be shown during the ordering process where available or confirmed with you before the order is finalised.
For locations requiring additional or specialist delivery arrangements, we may contact you after receiving your order to confirm the details.
Delivery Times
Delivery times vary depending on the product, configuration, availability and destination.
Where a product is made, prepared or configured specifically for your order, additional processing time may be required.
We will keep you informed about the progress of your order and provide further delivery information when your order is ready for dispatch.
Specialist Delivery
Outdoor saunas and cold plunges are large and heavy products. Delivery may require suitable vehicle access and sufficient space for unloading.
It is the customer's responsibility to provide accurate information regarding the delivery location and to ensure that suitable access is available.
If you are unsure whether your property has suitable access for delivery, please contact us before placing your order.
Unloading and Placement
Unless specifically agreed otherwise, delivery does not automatically include installation, positioning, assembly or specialist lifting equipment.
Some deliveries may require additional unloading arrangements depending on the size of the product and access to the property.
Where additional services are required, we will discuss the available options with you before delivery.
Installation
Installation may be available for selected products and locations.
Installation is not included in the product price unless specifically stated on the product page or agreed as part of your order.
Please contact us before ordering if you require installation.
Delivery Inspection
We recommend inspecting your order as soon as reasonably possible after delivery.
If you notice visible damage, missing components or believe you have received the wrong product, please contact us as soon as possible at nordicheaven.uk@gmail.com.
Where possible, please provide photographs or videos of the issue so that we can investigate it quickly.
European Deliveries
We offer delivery to selected European destinations.
Delivery costs, availability, taxes, duties and other import requirements may vary depending on the destination and how the order is fulfilled.
Any applicable arrangements will be communicated during the ordering process where required.
Delivery Delays
We will make reasonable efforts to keep you informed of expected delivery arrangements.
Occasionally, delays may occur due to circumstances outside our reasonable control, including transport disruption, severe weather, customs procedures or other logistical issues.
If a significant delay occurs, we will contact you and work with you in accordance with your applicable consumer rights.
Questions About Delivery?
If you have any questions about delivery, access requirements or installation before placing your order, please contact us.
Nordic Heaven
Email: nordicheaven.uk@gmail.com